Rocco
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Recent activity by Rocco-
What does the subscription include?
Personal Finance Services – A suite of services and features related to tracking your spending, receiving alerts when you are at high risk of a bank overdraft, and viewing your bank account balanc...
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How do I cancel my subscription?
You can cancel anytime in the mobile app from the Billing section of the Profile tab.
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Supported banks and requirements
We support most major U.S. banks. To qualify for a cash advance, your linked bank account must: Have at least 60 days of transaction history. Have at least three (3) recurring direct deposits from...
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Troubleshooting bank connection issues
Ensure your login credentials are correct. Check if your bank has two-factor authentication enabled. Try reconnecting your bank account in the app after a few hours. Contact support if issues pers...
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How long does it take my repayment to settle?
Your repayment of your cash advance will typically be processed with your debit card on file and will settle within one business day. However, if we are unable to process your debit card for reason...
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Why did my cash advance repayment return or fail?
Insufficient funds Bank account closed or changed Payment blocked by your bank Other reasons such as lost or stolen debit card
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How to dispute a charge
If you believe a charge is incorrect, contact our support team with your transaction details. Note that refunds of subscription fees are not granted for not qualifying for a cash advance.
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How much can I borrow?
Limits range from $20 to $250 depending on eligibility. Not all subscribers will be eligible for a cash advance.
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How is my cash advance limit determined?
Your eligibility is determined by analyzing your linked bank account. Rocco considers a variety of factors including: A minimum 60-day history of transactions in your linked bank At least three (3...
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How to request a cash advance
Open the app and navigate to the "Cash Advance" tab. Press the red ‘Get Cash’ button. Select the amount you'd like to request. Choose your preferred deposit method (instant or standard transfer). ...