Why can my paycheck not be determined?

Why We Couldn't Verify Your Income

When determining your eligibility for an advance, we look for a consistent pattern of income. This helps us ensure that you'll be able to repay the advance responsibly.

• Less than three (3) recurring deposits: We require at least three (3) recurring deposits from the same source that have not been discontinued (e.g., your employment has not been terminated).
• Irregular income deposits: If your paychecks aren't deposited regularly, it might be difficult for our system to detect a consistent pattern. We require that your deposits occur weekly (once per week), biweekly (every other week), semimonthly (twice per month), or monthly (once per month).
• New bank account: If your linked bank account is new and doesn't yet have a history of recurring deposits, our system may not be able to verify your paycheck.
• Direct deposit issues: If your employer doesn't use direct deposit or there have been delays or issues with your paycheck deposits, our system may not detect your recurring income.

What You Can Do

If we couldn't verify your paycheck due to any of these reasons, don't worry—there are steps you can take:

1. Check Your Linked Account: Ensure the bank account you've linked is the one where your paychecks are deposited. If it's not, you'll need to change your bank account in the Profile tab of the app.

2. Establish a Direct Deposit: If you haven't already, set up a direct deposit to your linked bank account. This ensures your paychecks go directly to your linked bank account and creates a detectable pattern.

3. Wait for More Deposits: If your linked bank account is new, it may just need a bit more time and a few more paycheck deposits to establish a detectable pattern.